Shipping Information

   We will ship your order as soon as possible. Our default shipping method is FedEx Ground. If you need your order shipped another way, please email us at customerservice@idealtruevalue.com for a freight quote. FedEx  ground estimated shipping charges are subject to change based on possible oversize charges. We will contact you if this is an issue. If you would like to have a shipment expedited, please contact us via phone at (800) 691-7339 to discuss delivery options.

  Payment Methods and Return Policies

   We accept Visa, MasterCard, American Express, Discover, and Paypal for payment. If for some reason your item is out of stock or no longer available, we will refund your payment via the original payment method.

    We charge your card immediately when your order is entered. This is done for security purposes so that no one will have access to your credit card number. Once again, if for some reason your order cannot be filled, your card will be refunded as soon as possible.

   If for any reason you are dissatisfied with your order, we will replace your items or refund your money less the original shipping amount upon the return of your items to our store. A 20 % Restocking fee plus freight charges applies to all merchandise returned that was not damaged or defective as long as the product is returned within 15 days. After 15 days items cannot be returned for a refund. Please contact us for instructions about returning your items. We will not accept returns unless you contact us and receive a RMA number (return authorization number). An order that is cancelled after it has been processed is subject to a 25% restocking fee and freight charges for both delivery and return. This can become very costly on larger items. All items that are returned to us should be returned to the following address :

 Ideal Lumber, 801 West 1st Avenue, Crossett, AR 71635 Attention: Internet Returns

   Please include a copy of your invoice or confirmation email and the reason for your return.

   Common Carrier Shipment Options and Information

  Some goods are too large to be shipped via FedEx Ground. These will be shipped via common carrier (freight line). Please include a telephone number where you can be reached by the freight company to set up an appointment to deliver your goods. Orders that are to be shipped via common carrier and are cancelled are subject to a 25% restocking fee and freight costs (both ways). Occasionally, the quoted freight price will need to be revised dependent on the ever changing terms of the freight companies. Items such as residential delivery fees and fuel surcharges are constantly changing. We reserve the right to revise any and all freight charges to an invoice. If this is neccessary, we will contact you as soon as possible to review the changes to your invoice and to seek approval for the updated freight charges.

  IF YOUR ORDER IS DAMAGED WHEN YOU RECEIVE IT, please file a claim with the shipping company. This is the only way to handle this circumstance. Also, please notify us that you have filed a damage claim with the shipping company.

International Orders    

     Canadian Orders will be the only international orders processed. Actual shipping costs will be emailed to Canadian customers prior to shipping and shipment will not occur until these revised shipping costs have been remitted to us in full. International orders that do not follow this procedure will be cancelled. This may include APO and FPO orders.

     We reserve the right to refuse payment from anyone for any reason and to refund your payment and not fill your order. There are occasional circumstances that occur to prevent orders from being filled and we will refund your money and cancel your order in the event that your order cannot be filled properly.

Our Internet Customer Service hours are as follows :

        Monday - Friday   10 AM - 4 PM CST

        Closed on Weekends

  Once again, please do not hesitate to telepone or email us with any concerns or questions that you may have about your order. Please email our customer service representatives at customerservice@idealtruevalue.com or call us at (800) 691-7339.

  Your IDEAL True Value Owner/Management Team  

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