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Store Policies

Website pricing and availability apply to Internet orders only. Internet/Website orders must be placed online. Ideal True Value does NOT offer free Ship-to-Store.

Ideal True Value only ships to the 48 lower states. We do not ship internationally or to HI,AK,PR,VI. If you place an order to be delivered there, it will be cancelled and refunded.

 Privacy Policy

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
Your consent

By using our site, you consent to our privacy policy.

  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Ron's Home and Hardware. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

You will be given the opportunity to opt-out of you email subscription in each email you receive. Please note that due to email production schedules you may receive any emails already in production.

Please note that we may maintain information about an individual sales transaction in order to service your order and maintain sales history.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on March 18, 2013.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

  Shipping Information

   We will ship your order as soon as possible. Our default shipping method is FedEx Ground. If you need your order shipped another way, please email us at customerservice@idealtruevalue.com for a freight quote. FedEx  ground estimated shipping charges are subject to change based on possible oversize charges. We will contact you if this is an issue. If you would like to have a shipment expedited, please contact us via phone at (870) 304-2944 an expedited delivery quote.

  Payment Methods and Return Policies

   We accept Visa, MasterCard, American Express, Discover, and Paypal for payment. If for some reason your item is out of stock or no longer available, we will refund your payment via the original payment method.

    We charge your card immediately when your order is entered. This is done for security purposes so that no one will have access to your credit card number. Once again, if for some reason your order cannot be filled, your card will be refunded as soon as possible.

   If for any reason you are dissatisfied with your order, we will replace your items or refund your money less the original shipping amount upon the return of your items to our store. A 20 % Restocking fee plus freight charges applies to all merchandise returned that was not damaged or defective as long as the product is returned within 15 days. After 15 days items cannot be returned for a refund. Please contact us for instructions about returning your items. We will not accept returns unless you contact us and receive a RMA number (return authorization number). An order that is cancelled after it has been processed is subject to a 25% restocking fee and freight charges for both delivery and return. This can become very costly on larger items. All items that are returned to us should be returned to the following address :

 Ideal Lumber, 801 West 1st Avenue, Crossett, AR 71635 Attention: Internet Returns

   Please include a copy of your invoice or confirmation email and the reason for your return.

   Common Carrier Shipment Options and Information

  Some goods are too large to be shipped via FedEx Ground. These will be shipped via common carrier (freight line). Please include a telephone number where you can be reached by the freight company to set up an appointment to deliver your goods. Orders that are to be shipped via common carrier and are cancelled are subject to a 25% restocking fee and freight costs (both ways). Occasionally, the quoted freight price will need to be revised dependent on the ever changing terms of the freight companies. Items such as residential delivery fees and fuel surcharges are constantly changing. We reserve the right to revise any and all freight charges to an invoice. If this is neccessary, we will contact you as soon as possible to review the changes to your invoice and to seek approval for the updated freight charges.

  IF YOUR ORDER IS DAMAGED WHEN YOU RECEIVE IT, please file a claim with the shipping company. This is the only way to handle this circumstance. Also, please notify us that you have filed a damage claim with the shipping company.

     We reserve the right to refuse payment from anyone for any reason and to refund your payment and not fill your order. There are occasional circumstances that occur to prevent orders from being filled and we will refund your money and cancel your order in the event that your order cannot be filled properly.

Our Internet Customer Service hours are as follows :

        Monday - Friday   9 AM - 4 PM CST

        Closed on Weekends

  Once again, please do not hesitate to telepone or email us with any concerns or questions that you may have about your order. Please email our customer service representatives at customerservice@idealtruevalue.com or call us at (870) 304-2944.

  Your IDEAL True Value Owner/Management Team  

 

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