Store Policies

Please  call us at 870-304-9005 or email us at customerservice@idealtruevalue.com with questions. 

International Orders

Ideal True Value only ships to the 48 lower states. We do not ship internationally or to HI,AK,PR,VI. If you place an order to be delivered there, it will be cancelled and refunded.

Ordering Information

 Some items are sold in case lots only. The Product Description page will notify you of the products that are only sold by the case and the case size. On these items we will not break cases. We do not accept P O Boxes as ship-to addresses. You must enter a street address to ship your order to. We ship via UPS/FedEx  only and they will not deliver to a P O Box. If you enter a PO Box as a shipping address YOUR ORDER WILL BE DELAYED Failure to enter a street address to ship to will result in delays or cancellation of the order.

Once your order has successfully been processed, you will receive an order confirmation email. Once and order has been processed, it cannot be cancelled. You may return the order for up to 30 days at your expense.

Payment Methods

We accept Visa, MasterCard, American Express, Discover, and Paypal for payment. If for some reason your item is out of stock or no longer available, we will refund your payment via the original payment method.

We charge your card immediately when your order is entered. This is done for security purposes so that no one will have access to your credit card number. Once again, if for some reason your order cannot be filled, your card will be refunded as soon as possible. If you receive an message/email that your payment was declined, possible issues might be invalid billing address/zip code, invalid expiration date on card, invalid security code (4 digits on front for American Express, 3 digits on back for all other card types). Please check these issues and retry. If you card is still being declined call your card company and see if they might have some type of block on your card.

Shipping Information

All orders usually ship within 3-7 business days. We ship via UPS Ground/FedEx/Postal Service. We do not offer overnight or expedited shipping. We will attempt to ship your order from the Regional Warehouse located nearest to you if possible. 

Tracking Information

Tracking information will be emailed to you as soon as it is available from the shipping Warehouse. This is usually the 2-8 business days after the order was confirmed. Tracking will also be available on the website if you have set up a customer account with us.

Return Policies

We will accept returns for up to 30 days after the order date. You must contact us for a return authorization number. Customer is responsible for both original and return shipping and a 25% restocking fee UNLESS it is damaged,defective or you were shipped the wrong product.If this is the case, please notify us via email and provide a description/images of the damage. Please let us know if you would like a replacement or a refund in the email. Make sure and provide your Invoice#/Order# in the email so we can reference your order. 

We reserve the right to refuse payment from anyone for any reason and to refund your payment and not fill your order. There are occasional circumstances that occur to prevent orders from being filled and we will refund your money and cancel your order in the event that your order cannot be filled properly.

Our Internet Customer Service hours are as follows :

Monday - Friday 9 AM - 4 PM CST

Closed on Weekends

Once again, please do not hesitate to telephone or email us with any concerns or questions that you may have about your order. Please email our Owners at customerservice@idealtruevalue.com or call us at (870) 304-9005.