Please email us at firstname.lastname@example.org with questions. During the business week we will respond to your email within 24 hours. Emailing is much more efficient and effective than phone traffic.
Ideal True Value only ships to the 48 lower states. We do not ship internationally or to HI,AK,PR,VI. If you place an order to be delivered there, it will be cancelled and refunded.
Although we can and will take phone orders, we prefer that you place your order online. This is just a much more efficient way to process your order. Some items are sold in case lots only. The Product Description page will notify you of the products that are only sold by the case and the case size. On these items we will not break cases. We do not accept P O Boxes as ship-to addresses. You must enter a street address to ship your order to. We ship via FedEx Ground only and they will not deliver to a P O Box. Failure to enter a street address to ship to will result in delays or cancellation of the order.
Once your order has successfully been processed, you will receive an order confirmation email. If you wish to cancel an order that has already been confirmed, you must do it before 4PM CST on the day that you ordered it or it cannot be stopped and you will need to return the order (you will be responsible for shipping charges both ways in this event). Please make sure that your order is correct before you confirm it. You cannot append or add to and order that has already been confirmed. You will need to order the additional items in a new order. Also, if you need to change the shipping address, you must do so before 4PM CST on the day that the order was confirmed or it cannot be altered. You will be responsible for any charges incurred correcting the address after the 4PM CST deadline.
We accept Visa, MasterCard, American Express, Discover, and Paypal for payment. If for some reason your item is out of stock or no longer available, we will refund your payment via the original payment method.
We charge your card immediately when your order is entered. This is done for security purposes so that no one will have access to your credit card number. Once again, if for some reason your order cannot be filled, your card will be refunded as soon as possible. If you receive an message/email that your payment was declined, possible issues might be invalid billing address/zip code, invalid expiration date on card, invalid security code (4 digits on front for American Express, 3 digits on back for all other card types). Please check these issues and retry. If you card is still being declined call your card company and see if they might have some type of block on your card.
All orders usually ship within 3-5 business days. We ship via FedEx Ground. We do not offer overnight or expedited shipping. We will attempt to ship your order from the Regional Warehouse located nearest to you if possible. FedEx ground estimated shipping charges are subject to change based on possible oversize charges. We will contact you if this is an issue.
FedEx Ground Tracking information will be emailed to you as soon as it is available from the shipping Warehouse. This is usually the 3-5 business days after the order was confirmed. Tracking will also be available on the website if you have set up a customer account with us.
If for any reason you are dissatisfied with your order, we will replace your items or refund your money less the original shipping amount upon the return of your items to our store. A 15% Restocking fee plus freight charges applies to all merchandise returned that was not damaged or defective as long as the product is returned within 30 days. After 30 days items cannot be returned for a refund. Please contact us via email for instructions about returning your items. We will not accept returns unless you contact us via email and receive a RMA number (return authorization number). An order that is cancelled after it has been processed is subject to a 20% restocking fee and freight charges for both delivery and return. This can become very costly on larger items. All items that are returned to us should be returned to the following address :
Ideal True Value, 103 North Louisiana Street, Crossett, AR 71635 Attention: Internet Returns
Please include a copy of your invoice or confirmation email and the reason for your return.
IF YOUR ORDER IS DAMAGED WHEN YOU RECEIVE IT, please notify us via email and provide a description/images of the damage. Please let us know if you would like a replacement or a refund in the email. Make sure and provide your Invoice#/Order# in the email so we can reference your order.
We reserve the right to refuse payment from anyone for any reason and to refund your payment and not fill your order. There are occasional circumstances that occur to prevent orders from being filled and we will refund your money and cancel your order in the event that your order cannot be filled properly.
Our Internet Customer Service hours are as follows :
Monday - Friday 9 AM - 4 PM CST
Closed on Weekends
Once again, please do not hesitate to telephone or email us with any concerns or questions that you may have about your order. Please email our customer service representatives at email@example.com or call us at (870) 364-2944.