Please email us at firstname.lastname@example.org with questions. During the business week we will respond to your email within 48 hours except in periods of Natural Disaster, Weather Upheaval, or Global Pandemic. Emailing is much more efficient and effective than phone traffic.
Ideal True Value only ships to the 48 lower states. We do not ship internationally or to HI,AK,PR,VI. If you place an order to be delivered there, it will be cancelled and refunded.
WE DO NOT OFFER SHIP TO STORE...In order to maintain PCI Industry compliance, all orders must be entered online. This is just a much more efficient and safe way to process your order. Some items are sold in case lots only. The Product Description page will notify you of the products that are only sold by the case and the case size. On these items we will not break cases. We do not accept P O Boxes as ship-to addresses. You must enter a street address to ship your order to. We ship via UPS Ground only and they will not deliver to a P O Box. If you enter a PO Box as a shipping address YOUR ORDER WILL BE DELAYED Failure to enter a street address to ship to will result in delays or cancellation of the order.
Once your order has successfully been processed, you will receive an order confirmation email. Beginning 6/4/2020, Once an order has been placed IT CANNOT BE CANCELLED. Please ensure that all of your information on the order is correct BEFORE you submit the order.We cannot stop it from shipping once it has been placed.We may allow you to return it (at our discretion) but you will be responsible for all fees incurred to return the order(you will be responsible for shipping charges both ways and a hefty restocking fee). Please make sure that your order is correct before you confirm it. You cannot append or add to and order that has already been confirmed. You will need to order the additional items in a new order. Also, we cannot change the shipping address once the order has been placed.You will have to call UPS and see if they will change it for you. You will be responsible for any charges incurred correcting the address .
We accept Visa, MasterCard, American Express, Discover, and Paypal for payment. If for some reason your item is out of stock or no longer available, we will refund your payment via the original payment method.
We charge your card immediately when your order is entered. This is done for security purposes so that no one will have access to your credit card number. Once again, if for some reason your order cannot be filled, your card will be refunded as soon as possible. If you receive an message/email that your payment was declined, possible issues might be invalid billing address/zip code, invalid expiration date on card, invalid security code (4 digits on front for American Express, 3 digits on back for all other card types). Please check these issues and retry. If you card is still being declined call your card company and see if they might have some type of block on your card.
All orders usually ship within 3-5 business days except during periods of Natural Disaster, Weather Upheaval or Global Pandemic. We ship via UPS Ground. We do not offer overnight or expedited shipping. We will attempt to ship your order from the Regional Warehouse located nearest to you if possible. UPS ground estimated shipping charges are subject to change based on possible oversize charges. We will contact you if this is an issue.
UPS Ground Tracking information will be emailed to you as soon as it is available from the shipping Warehouse. This is usually the 3-5 business days after the order was confirmed except during periods of Natural Disaster, Weather Upheaval or Global Pandmic. Tracking will also be available on the website if you have set up a customer account with us.
Beginning with orders placed 6/4/2020 WE NO LONGER ACCEPT RETURNS. If you order it, it is yours UNLESS it is damaged,defective or you were shipped the wrong product.If this is the case, please notify us via email and provide a description/images of the damage. Please let us know if you would like a replacement or a refund in the email. Make sure and provide your Invoice#/Order# in the email so we can reference your order.
We reserve the right to refuse payment from anyone for any reason and to refund your payment and not fill your order. There are occasional circumstances that occur to prevent orders from being filled and we will refund your money and cancel your order in the event that your order cannot be filled properly.
Our Internet Customer Service hours are as follows :
Monday - Friday 9 AM - 4 PM CST
Closed on Weekends
Once again, please do not hesitate to telephone or email us with any concerns or questions that you may have about your order. Please email our customer service representatives at email@example.com or call us at (870) 304-2944.